Work on your business.  Not your website.

We get it.  You have a business to run and don’t want to spend your valuable time tinkering with a website, updating software or fixing problems.  After all – it’s not what your business is about.  But it is ours.

Get peace of mind with monthly website maintenance and support plans from only £25 +VAT.

Small business website support & maintenance plans

Fixed costs

Fixing website problems can be expensive.  Avoiding the problems in the first place by maintaining a website is much cheaper in the long run.

Brand Protection

Security, performance and availablilty are all monitored to ensure your online image is not at risk.  From only £1 a day can you afford not to?

Support Included

Need some content changed or techical help?  Priority Developer Support is included with each plan to allow for minor changes.

WordPress Expertise

We are WordPress geeks and have invested in the right tools, resources and processes to maintain and manage websites to the standard required for a business.

Business class support

When you need help or want to make a change to your website,  just send your request to us through the ServiceDesk and we’ll apply the requested change to your Staging site for approval before deploying it to Live.

If you want to ask any questions then you can talk to Technical Services using the Live Chat icon in the bottom right

Your website details and configuration is recorded in our knowledge base and available across the team.

%

UK businesses that say online is core to their business

%

Wordpress sites missing latest security updates

%

Users abandon a site loading longer than 3sec

Seconds average to fully load a page on mobile

Sources: 2017 Cyber Security Survey (UK Govt), White Hat Security 2017 Application Security Survey, WordPress.com, Google

Support & Maintenance Plans

Our WordPress optimised Hosting & Backups are recommended, but not required, for our plans

* Automated cloning to Staging and backup restores only available with our hosting

From Our Clients

 
The team from GorillaHub are reliable, patient, helpful above and beyond in explaining things and taking an idea out of your head and making it happen. Christine Locher

Owner, christinelocher.me

Extremely professional & competent.  Delivered at the estimated budget and great project automation – accept quote, begin work, complete, pay. Highly recommended.

Laurie McConnell

Founder, Big Pacific Creative

Frequently Asked Questions

What's included
  • Wordpress Management Service
  • 24*7 Monitoring of website homepage
  • Weekly Security scans
  • WordPress and plugins are kept up to date
  • All updates are tested on a copy of your website first
  • WordPress hardening to remove known vulnerabilites
  • SEO setup checklist deployed and all changes made
  • Free website recovery from latest backup
  • 30 min / 1h of Developer Support for changes. Requests are counted in 15m increments. Minor changes may be delivered without charge.
What happens next?

Next Steps

  • We'll contact you to arrange payment and log your details into our support system so our ServiceDesk can keep in touch
  • You'll receive a welcome email within 24 hours of service start explaining how best to contact us and what to expect next
  • A preliminary site audit to take a baseline and identify any existing issues will be carried out
  • Your site will be cloned to create a  Staging copy
  • We will apply any outstanding updates and security patches for testing before updating the Live site
  • We'll deliver your initial assessment and report within 7 days of order

Accounts and Passwords

  • We will set up an Adminstrator account named GorillaHub
  • We'll need Admin access to do this - we recommend you reset your password after we've done this if you want us to do this on your behalf
  • We do not require your password to deliver this service after initial setup

Do I need to contact you each month?

No.  Once you are set up, you only need to get in touch when you want to.  We'll look after your site, keeping it safe and secure and will report what we've done via the ServiceDesk.

Payments & Cancellations

How can I pay?

  • You can pay online or over the phone with your credit/debit card
  • For VAT registered businesses, once you've ordered, we will supply a VAT invoice and you can pay by card or Bank Transfer
  • Payments are in advance

 

How do I cancel?

Simply let us know before your next payment date and we'll cancel.  No minimum term contracts, no fuss.

Exclusions

Technical

This service is designed to offer a low-cost proactive Wordpress management service and technical support for typical small business websites.  If your solution has any of the following we'll need to get in touch to discuss how best to support you.

  • Advanced or High Availability hosting (AWS, CDN's, Load Balancers etc)
  • Custom API integration to 3rd party services if not provided by a plugin
  • Non Wordpress sites (as we'll need to adjust how we support some aspects)

Set up a call to learn more about our support plans

Book a quick call with us to understand your business and website support requirements.  We’ll help you pick the best plan and any changes you may need and can have you under support the next day.

Stay Informed

Keep in touch to learn more about small business websites and special offers.  We dont share your email or spam.