Technical Support

ServiceDesk

Please submit and view all your technical support requests here.

We aim to respond to your request within 2 hours during our core support hours (Mon-Fri 8am-5pm)

If you not currently a customer we would still love to help you today, just use the Guest option.

We recommend our existing plan customers register an account so we can prioritise your requests correctly.

If you need to purchase support time to top up your TimeBank you can do that online, too.

REQUIREMENT

First we check we understand exactly what you are looking for to avoid any confusion

SOLUTION

Our team work out the best approach and send back for your review and approval

DELIVERY

A Developer will work on your request, usually on a staging copy of your site

TEST & QA

Another team member will check the work against the request 

REVIEW

We’ll send back for your review.  When approved, we’ll move it to your live site

CLOSEDOWN

Once deployed, we’ll confirm the support time used and close the request