Website Management Plans

Give yourself a break

 

You have enough going on in your business without needing to think about your website.  Does worrying about hacking, defacement, security problems, updates, malware, website availability and performance sap your time and energy away from more important things?

Tinkering with a WordPress website is probably not something you want to be doing, so why do it?

Protect your reputation

You have worked hard to establish your business so it makes sense to ensure your online image is protected. Hacking, website defacement or malware can cause severe damage to customer trust.

Avoid unpleasant surprises

Fixing website problems can be expensive, but often can be avoided by securing and maintaining your website correctly and monitoring everything is as it should be.

Keep up to date

New security threats, technologies and marketing channels emerge continually.  A modern business is expected to keep pace with change.  Let us help you make sense of it all or use support time for us to investigate opportunities.

Pick the right partner

Your business needs a technical partner that can be relied on, not a freelance developer who won’t respond when you need them most

Unlike most web design agencies, we focus on service delivery and support – it’s where our founder’s backgrounds lie. 

We’ve written countless processes and checklists so our team know what needs to be done and the right way to do it.

We have over 50 websites under management and have invested in the best tools and technologies.

We even write our own monitoring checks for WordPress to keep a close eye on what’s going on under the hood of your website.  We are WordPress geeks and proud of it.

“The aftercare from GorillaHub is just as good as the attention and support you get throughout the build. The slightest of issues or tweaks are dealt with almost immediately and nothing feels too much to ask of them.”

Joe Tickner

Ascot Promotions

“The team at GorillaHub are professional and efficient, with support always at hand. We’ve used them for many years, across multiple websites and endless projects. Their ticketing system is simple and no request is too big. We’re regularly updated on the status of our websites and projects which is helpful when running your own business!” Jane Pocock

MD, Vans Direct

Key Features 

We monitor your website 24 hours a day to measure your website’s performance, usability and other critical factors to ensure your site delivers for your customers.

We check software versions, security vulnerabilities, expiry dates and more, automatically alerting out team of a problem.  Historical graphs help us spot show trends and aid troubleshooting.

We are continually developing our monitoring capabilities and even write our own monitoring plugins to integrate with other systems such as Google PageSpeed Insights and the WordPress Vulnerability Database.

When you need help with anything from content changes, advice or design or technical changes to your website, help is only a click away.

Simply send your request to the ServiceDesk and we’ll discuss your request and estimate the support time required to deliver it.

Our Site Essentials and Site Management come bundled with support time each month.

Need more time to deliver something larger?  Just purchase a Support TimeBank to cover the estimate.  Any unused time remains on your account indefinitely.

Technical changes and software updates should be tested before being made on a Live website, so we have developed our own automated solution to make sure we have an identical copy of your live website to work on at all times.

Each night we clone your website’s files and databse to our staging environment and password protect it to stop unauthorised access.

When we have technical changes to make on the site, we develop them using this version and present them to you for approval before deploying to the live site.

Modern websites need to perform.

We are speed freaks and monitor for site performance 24×7.  If we see issues we’ll investigate them and we have a bunch of great tools to help keep your website trim and ready to fly.

We’ve invested in the right tools and technology to manage and maintain WordPress websites.

We even write our own tools and management scripts that integrate perfectly with our processes.

Our Founder’s background is in IT service delivery for some of the UK’s biggest institutions, so our focus is on delivery.

We have the right people, tools and processes to ensure a consistent approach to service delivery.

Our Business Website Management Plans

 

Choose from a fully-inclusive plan with enough support time included or our most basic maintenance only plan and relax in the knowledge your site is being hosted, monitored and looked after by WordPress experts.

Once you have picked the right plan for you, order online and cancel at any time – you remain in control with no fixed contracts to worry about.

If you are ready to leave your website management to us, simply order your plan and we should have your site fully migrated, protected and managed within a few days.

If you would like to chat about how we can manage your business website, please book a convenient time to call or drop us a note to have questions answered before placing your order.

Site Management Plan

Maximum protection & performance

Our comprehensive website care plan, including maintenance, performance, SEO health checks, monthly reporting and security management.

Website hosting and 1 hour of technical support for minor website changes and fixes are included.

  • 1 Hour of Support Time each month included
  • Advanced website security setup with vulnerability monitoring
  • Content Delivery Network (CDN) for performance
  • Performance tuning and monitoring
  • Google Analytics setup and reporting
  • SEO site setup and broken link checking
  • Premium WordPress plugins
  • Monthly website report
  • Weekly WordPress maintenance
  • Staging website for changes and testing
  • Hosting and daily backups

£99.00 +VAT / month

Site Essentials Plan

Essential support & maintenance

Our most popular care plan, Site Essentials comes with development support time included.  Our technical team will look after the essential maintenance, performance and security management, leaving you free to focus on your business.

Startup Hosting and 30 minutes of technical support are included each month for minor website changes and fixes.

  • 30 minutes of Support Time each month
  • Standard website security setup
  • Quarterly website report
  • Monthly WordPress maintenance
  • Staging website for changes and testing
  • Hosting and daily backups

£30.00 +VAT / month

Site Basics Plan

WordPress maintenance

Designed especially for your small business website, Site Basics is our low cost website maintenance and hosting plan.

  • Does not come with any Support Time
  • No security setup or monitoring
  • No website reporting
  • Monthly WordPress maintenance
  • Staging website for changes and testing
  • Hosting and daily backups

£20.00 +VAT / month

Get covered today

 

We have over 50 websites under management and have invested in the best tools and technologies.  We even write our own monitoring checks for WordPress to keep a close eye on what’s going on under the hood of your website.

Choose the right plan for you and order online.  There’s no long contract and you can cancel at any time through My GorillaHub.

If you are ready to leave your website management to us, simply order your plan and we should have your site fully migrated, protected and managed within a few days.

Want to chat about how we can manage your business website? Please book a convenient time to call or drop us a note to have questions answered before placing your order.

Frequently Asked Questions

Is there a minimum contract term?
No – this is a subscription-based service so you can cancel at any time through the website.

 

Return to Plans

How quickly will you respond to my requests?
We aim to respond as quickly as possible.  Our targets are within 1 business day for Site Management Plans and withing 3 business days for Site Essentials and Basics.

Priority is given to Site Management Plan customers when investigating and working on requests.

 

Return to Plans

What happens when I need more support time?
If you use your allocated time within that month and need more time, we may require you to buy additional a TimeBank.

We track overall usage so for small amounts we will add this on without charge.

If you regularly need to exceed your allocation, we may recommend extending your support time with a Support Plan.

 

Return to Plans

How do I ask for assistance?
Just log a request through the ServiceDesk.  We’ll review and discuss your requirements before suggesting a solution and time estimate for your approval.

 

Return to Plans

How do you help keep my site secure?
Do you manage Google Analytics?
We can set up your site for tracking by Google Analytics – just send a request to the ServiceDesk.

Site Management Plans include website traffic reporting.

 

Return to Plans

What reporting do you offer?
We offer website reporting.  Please contact us to discuss your requirements.

 

Return to Plans

What is backed up and when?
We back up your site files and database daily.

Backups are retained for 30 days – if you require a longer retention period or more frequent backups, please contact us to discuss your requirements.

 

Return to Plans

How do you keep my site up to date?
We constantly monitor for new versions of WordPress, Themes and any plugins you have installed on your website.  Where there is an immediate security risk, we will plan an upgrade as soon as possible when new software is available,

For routine updates, we schedule time in to run the necessary upgrades.  Depending on your plan, this will be weekly or monthly.

If your plan includes a Staging Website, we will run the upgrades there first and manually test all core functions are operating as normal before updating your live website.

 

Return to Plans

Do you provide WordPress plugins?
We install and configure free versions of our recommended security and optimisation plugins as part of Site Essentials and Site Basics.

Site Management Plans benefit from access to premium (paid) plugins.  These could cost hundreds of pounds if purchased individually.

 

Return to Plans

Is Hosting included?
Yes, hosting is included for all plans through SiteGround.  As a fully managed service, we may restrict access to the hosting control panel – if you require access, please contact us to discuss your requirements.

 

Return to Plans

My site is slow - how can you help?
While our plans are designed for WordPress websites, we can look after other platforms.  Please contact us to discuss your requirements.

 

Return to Plans

What is a Staging Website?
Some plans include a Staging site. This is a copy of your website that is automatically updated overnight.

We use this to protect your live website when making changes and maintaining the site. Development you have requested will be shown here for your approval before changing the live site.

Staging is password protected so nobody else can see it.

 

Return to Plans

My site isn't on WordPress - can you manage it?
While our plans are designed for WordPress websites, we can look after other platforms.  Please contact us to discuss your requirements.

 

Return to Plans

Need help now?

Not a customer?  Not a problem.  Please send a support request for our team to review and suggest a solution to help.  We’ll have you sorted in no time.